Shared Time Human Resources Management, Inc.
Human Resources Consulting: Recruit. Retain. Resolve.

HR Employee Recruitment Services

Now Hiring

 

Shared Time Human Resources Management, Inc. recruits for its client companies in Cleveland, Northeast Ohio, and across the country. Our employee recruitment HR services match executive and hourly employees alike to your company’s recruiting needs.

Due to the volume of response, only applicants in whom we have further interest will be notified. Send your resume attached as a Microsoft Word document to grlevar@sthrm.com. Please indicate to which position you are applying in your e-mail subject line.

 
 

Available Positions

 

Sales & Service Specialist

Position Summary:
Responsible for implementing strategies to increase Company sales and profits while providing premier customer service to the customers, distributors and field sales people. Engaging with customers professionally in outbound and inbound communication by telephone, email and/or internet, or in person to provide accurate information about OTB’s products or services.  Accurately process customer orders and up-sell customer whenever possible, quotes, returns, and resolve complaints efficiently and correctly with extraordinary attention to detail. 

 Essential Duties and Responsibilities: include the following:

Engaging in outbound and inbound phone calls to new and existing customers.

  • Grow OTB revenue from new and existing accounts

  • Generate new qualified customer leads

  • Prepare and provide quotes and follow up to close potential sales

  • Sell and up-sell OTB new and complementary products and value added services.

  • Obtain credit information about prospective customers.

  • Assist customers with setting up new accounts online and resetting passwords    

  • Cultivate and maintain relationships with new customers and existing customer

  • Customer support representative for existing and new customers

  • Order entry and resolve queries utilizing the ERP system.

Recommend products to customers, based on customer needs and interests.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Respond to telephone calls, emails, and web inquirers quickly and in a professional manner.

Respond to prospects and customers in “real time” for price quotations, order placement, adjustments and cancellations.

  • Work closely with warehouse staff in a friendly and professional manner

  • Work with purchasing and marketing department to fulfill customer/company needs

  • Assist accounting department with past due accounts

Resolve customer service issues with empathy and a professional manner while still taking OTB’s best interest to heart

Ability to work in team environment with constant attention to accomplishing department and company goals

Practice integrity in customer, vendor and co-workers relationships

Strive for continuous improvement in sales and service

Other duties may be assigned.

Supervisory Responsibilities:                          

This position has no supervisory responsibility.

Education and/or Experience:    

College degree and/or a minimum of 5 years experience in direct sales and/or distributor sales
Ability to communicate effectively, both oral and written.
PC skills a must. 

Please include Sales and Service Specialist in the subject line of your reply.  Please send resume with salary history to grlevar@sthrm.com in Microsoft Word format.  No third-party resumes or telephone calls.  Equal Opportunity Employer M/F/H/V.

Glenn Levar